Improving quality and performance is the backbone of every industry and Healthcare is not an exception. In Healthcare Industry, achieving the highest quality and performance is of outmost importance to ensure patients receive best care.
The Quality and Performance manager is responsible for identifying risks, reporting, implementing and monitoring improvement processes. Responsibilities of the role holder includes:
* Carry out audits to ensure service objectives and standards are achieved.
* Review current processes and discuss improvement interventions with team.
* Manage complaints procedure; document, resolve and escalate where applicable.
What do you think about a career as a Quality and Performance Manager? Leave a comment below.